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Return Exchange Refund Policy
Introduction
At ganagapura.com, customer satisfaction is our top priority. We are committed to ensuring that you are fully satisfied with your purchase. Please read our Return/Exchange & Refund Policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.
Exchange Policy
We offer an exchange policy for returns. If you are not satisfied with your purchase, you may exchange the product under the following conditions:
- Condition of Product: The product must be unused and in the same condition that you received it. It must also be in the original packaging.
- Exchange Request Period: You must request an exchange/ Return within 2 days of receiving your order.s
To initiate an exchange, please contact our customer support at vallabhpujari.ganagapur@gmail.com or call us at +91 9496456789. Once your exchange request is approved, you will receive further instructions on how to proceed.
Order Cancellation
Customers can cancel their orders at any time until the order is delivered. To cancel an order, please contact our customer support team as soon as possible. Upon successful cancellation, the full amount will be refunded to the original source of payment within 7 business days.
Refund Policy
Refunds are processed under the following conditions:
- Order Cancellation: If you cancel your order before it is delivered, the full amount will be refunded to the original method of payment within 7 business days from the date of cancellation.
- Processing Time: The time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
Please note that we do not offer refunds for returned items. Only exchanges are allowed under our exchange policy.
How to Request an Exchange or Cancel an Order
To request an exchange or cancel an order, please follow these steps:
- Contact Us: Reach out to our customer support team via email at vallabhpujari.ganagapur@gmail.com or call us at +91 9496456789.
- Provide Details: Provide your order number, details of the product(s) you wish to exchange, and the reason for the exchange or cancellation.
- Follow Instructions: Our customer support team will provide you with further instructions on how to proceed with your exchange or cancellation request.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Contact Us
If you have any questions or need further assistance regarding our Delivery & Shipping Policy, please contact us at:
- Email: vallabhpujari.ganagapur@gmail.com
- Mobile No: +91 9496456789
Thank you for shopping at ganagapura.com!